Yes, the Company has established, implemented and maintains an Inactive and Dormant Account Policy that is as follows:
No Trading Activity shall mean that the Client has NOT taken any of the following actions on any of his/her Trading Account(s):
- Made a deposit
- Made a withdrawal
- Open or close a position
Where a Client with any of his/her Trading Account(s) held with the Company under any of its Brands has No Trading Activity for a period of at least 12 (twelve)consecutive months, his/her Trading Account will be classified as an Inactive Account.
Such Inactive Account will be subject to a monthly fee of 10€ (ten euros or trading account currency equivalent) per month until the balance on all MT4/MT5 account(s) is 0€ (zero euro or trading account currency equivalent) relating to the maintenance and administration of such Inactive Account (the “Inactivity Fee”).
For the re-activation of Inactive Account, the Client must:
- Open a position, and/or
- close a position and/ or
- Make a deposit and/or
- Make a withdrawal and/or
The Client’s Inactive Account will then be reactivated (subject to, if required, up-to-date Know Your Customer documentation to be provided to the Company by the Client) and become an Active Account. In such cases where an Inactive Account has been re-activated, the Company will cease to deduct the Inactivity Fee but will not refund any Inactive Fee deducted previously.
Inactivity/Dormant fees are non-refundable.
Should you require any further clarification or assistance, please do not hesitate to contact our Customer Support via Live Chat, email or telephone from Monday to Friday, 24/5.‹ Back to Help Center